OL2002: The Accounts Button Is Disabled When You Open a Task Request in the Outbox (287856)

The information in this article applies to:

Microsoft Outlook 2002

This article was previously published under Q287856

SYMPTOMS

When you send a task request from your Outbox, the Accounts button is disabled when you open the task request item and you cannot change the specified account for the task request.

CAUSE

This problem occurs when you send a task request by using an account while you are offline or for any other reason that does not allow you to send from the Outbox, you cannot click the Accounts button for the task request to be sent through another configured account in Outlook 2002.

WORKAROUND

To work around this problem, copy the information from the task request in the Outbox and input the information in a newly created task request, delete the task request in the Outbox, and use an available account to re-assign the new task.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

284364 Tasks Requests Are Received As E-mail Messages

Modification Type:	Minor	Last Reviewed:	7/27/2006
Keywords:	kbbug kbnofix KB287856