You are prompted three times for a personal folders password after you upgrade to Outlook 2002 (287800)
The information in this article applies to:
This article was previously published under Q287800 SYMPTOMS When you start Outlook for the first time after you install
or upgrade, you are prompted three times for the password to your personal
folders (.pst) file. CAUSE This problem occurs because of synchronization settings
migration. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
MORE INFORMATION Before Outlook can migrate synchronization settings, it
needs to make a function call to make sure that all Internet Mail Access
Protocol (IMAP4) and Hotmail accounts have corresponding stores. That function
does part of its check by opening every store in the profile. Each time it
accesses the password-protected .pst file, it prompts you for a password. It
happens twice because the function runs the check twice, once for IMAP4 and
once for Hotmail. The third prompt is the normal one you get every time you
start Outlook when you use this profile.
This problem occurs even if
you did not configure any IMAP4 or Hotmail accounts in your e-mail profile.
| Modification Type: | Minor | Last Reviewed: | 12/10/2004 |
|---|
| Keywords: | kbstartprogram kbprb kbUpgrade kbpasswords kbnofix KB287800 |
|---|
|