Images that are included in messages are not printed in Outlook 2000 or Outlook 2002 (287768)
The information in this article applies to:
- Microsoft Internet Explorer 5.5 for Windows 2000
- Microsoft Outlook 2002
- Microsoft Outlook 2000
- Microsoft Internet Explorer version 6 for Windows 2000
This article was previously published under Q287768 SYMPTOMS When you print a message that contains a graphic image, a
small "x" is printed instead of the image. CAUSE This problem can occur if you are using one of the
following product combinations:
- Outlook 2000 (any build number earlier than
9.0.0.5414)
-and-
Microsoft Internet Explorer (any version
other than 5.5 Service Pack 2) -or-
- Outlook 2002
-and-
Internet Explorer
(any version other than 5.5 Service Pack 2)
WORKAROUND To work around this problem use one of the following
product combinations:
- Outlook 2000 (build number 9.0.0.5414 or earlier)
-and-
Internet Explorer (latest version)
The build number
that is listed in this workaround section is installed by the update that is
mentioned in the following Microsoft Knowledge Base article:
235309 Outlook E-mail Attachment Security Update
- Outlook 2002 (any version)
-and-
Internet Explorer (latest version)
NOTE: If you have Internet Explorer 6.0 and you are not using
Microsoft Windows XP, you can remove Internet Explorer 6.0 to revert back to
Internet Explorer 5.5. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 7/28/2006 |
|---|
| Keywords: | kbprint kbbug kbpending KB287768 |
|---|
|