Flight Simulator 2000: Error: OE: 0028 : FFFF3DBD (287701)


The information in this article applies to:

  • Microsoft Flight Simulator 2000
This article was previously published under Q287701

SYMPTOMS

When you change views while flying in Microsoft Flight Simulator 2000, you may receive the following fatal exception error message:
Error: OE: 0028: FFFF3DBD

CAUSE

This behavior can occur if a Turtle Beach Santa Cruz sound card is installed in your computer.

The Santa Cruz sound card is not fully compatible with DirectX DirectSound.

RESOLUTION

To work around this issue, use the following methods in the order in which they are presented.

Disable Direct Sound Acceleration in Santa Cruz Control Panel

To disable Direct Sound Acceleration in Santa Cruz Control Panel:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Santa Cruz Control Panel.
  3. Click Other tab.
  4. Click to clear the Enable Direct Sound Acceleration check box.
  5. Close Santa Cruz Control Panel.
  6. Restart the game.
If the problem continues to occur, proceed to the next method.

Reduce the Audio Hardware Acceleration Setting

To reduce the audio hardware acceleration setting:
  1. Click Start, and then click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Sound tab.
  4. Under DirectX Features, move the Hardware Sound Acceleration Level slider all the way to the left (the No acceleration setting).
  5. Click Exit.

Update the Sound Driver for Your Sound Card

To update your sound driver, contact the manufacturer of your sound card to inquire about how to obtain and install the latest version of the sound driver for your sound card.

For information about how to contact the manufacturer of your sound card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

To determine the manufacturer and model of your sound card:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Device Manager tab.
  4. Click the PLUS SIGN (+) next to Sound, video and game controllers to expand the branch.
  5. Note the manufacturer and model of the sound card that is listed in the Sound, video and game controllers branch.
  6. Click OK, and then close Control Panel.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbsound kbsetup kbHardware kberrmsg kbprb KB287701
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