Remctrl.exe causes PendingFileRenameOperations during client verify (287615)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q287615

SYMPTOMS

When the Remote Tools Client Agent is verified on its 30-day Systems Management Server (SMS) verification cycle, the Remctrl.exe component verify operation causes a PendingFileRenameOperation for the Kbstuff.sys remote control driver.

CAUSE

The remote control verification process tries to replace Kbstuff.sys even if the file exists and is the same version as the one that is contained in Remctrl.exe.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

English

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version              Size  File name           Platform
   ---------------------------------------------------------------------------
   04-Nov-2003  19:07                         67  Compverremctrl.ini  x86
   04-Nov-2003  19:07  2.0.1493.5167     247,168  Rcsvcs.exe          x86
   04-Nov-2003  19:07  2.0.92.10       1,352,261  Remctrl.exe         x86

German

The German version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version              Size  File name           Platform
   ---------------------------------------------------------------------------
   04-Nov-2003  19:07                         67  Compverremctrl.ini  x86
   04-Nov-2003  19:07  2.0.1493.5167     247,168  Rcsvcs.exe          x86
   04-Nov-2003  19:07  2.0.92.9        1,436,490  Remctrl.exe         x86

French

The French version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version              Size  File name           Platform
   ---------------------------------------------------------------------------
   04-Nov-2003  19:08                         67  Compverremctrl.ini  x86
   04-Nov-2003  19:08  2.0.1493.5167     247,168  Rcsvcs.exe          x86
   04-Nov-2003  19:08  2.0.92.9        1,436,139  Remctrl.exe         x86

ICP1

The ICP1 version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version              Size  File name           Platform
   ---------------------------------------------------------------------------
   04-Nov-2003  19:10                         67  Compverremctrl.ini  x86
   04-Nov-2003  19:10  2.0.1493.5167     247,168  Rcsvcs.exe          x86
   04-Nov-2003  19:10  2.0.92.9        1,686,336  Remctrl.exe         x86

ICP4

The ICP4 version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version              Size  File name           Platform
   ---------------------------------------------------------------------------
   04-Nov-2003  19:11                         67  Compverremctrl.ini  x86
   04-Nov-2003  19:11  2.0.1493.5167     247,168  Rcsvcs.exe          x86
   04-Nov-2003  19:11  2.0.92.9        3,085,041  Remctrl.exe         x86

ICP5

The ICP5 version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. 
   Date         Time   Version              Size  File name           Platform
   ---------------------------------------------------------------------------
   04-Nov-2003  19:11                         67  Compverremctrl.ini  x86
   04-Nov-2003  19:11  2.0.1493.5167     247,168  Rcsvcs.exe          x86
   04-Nov-2003  19:11  2.0.92.9        3,250,747  Remctrl.exe         x86

WORKAROUND

To work around this issue, you can use the Cliverify.exe tool to change the 30-day client verification process or to extend or to disable the client verification process. For additional information about how to use Cliverify.exe, click the following article number to view the article in the Microsoft Knowledge Base:

246040 SMS: How to configure the client verify cycle for Systems Management Server 2.0 clients

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:4/14/2006
Keywords:kbQFE kbHotfixServer kbBug KB287615
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