Intellimouse Not Functioning Properly on iMac (287611)


The information in this article applies to:

  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop Pro
  • Microsoft IntelliPoint Software version 4.1
  • Microsoft Optical Mouse Blue
  • Microsoft Wireless Optical Mouse Blue
  • Microsoft IntelliMouse Explorer, when used with:
    • Microsoft IntelliPoint software for Macintosh 1.1
  • Microsoft IntelliMouse Optical, when used with:
    • Microsoft IntelliPoint software for Macintosh 1.1
This article was previously published under Q287611

SYMPTOMS

An 'X' appears over the Intellimouse Control Panel, and removing the preferences for Intellipoint and Finder have no effect.

CAUSE

This behavior is caused by one of the following:

Outdated firmware.
Outdated InputSprockets.

The latest Apple firmware and InputSprockets are important for providing optimal support of Microsoft products on Apple systems.

RESOLUTION

To resolve this issue, use the appropriate method below.

Updates for firmware and InputSprockets are available for download at the following Web site:

http://www.info.apple.com/support/downloads.html

Update the InputSprockets by Installing GameSprockets
  1. Connect to the Apple Software Downloads page.
  2. In Step 1, select Search Release Name and type gamesprockets in the box.
  3. In Step 2 Language, select English-North American.
  4. In Step 3 Software Release Date, select All Available Updates.
  5. Click Search.
  6. On the Search Results page, click the release name that corresponds with the English-North American language.
  7. On the GameSprockets Release page, click MacBinary to download and install the update.
To Install iMac Firmware Updates
  1. Connect to the Apple Software Downloads page.
  2. In Step 1, select Search Release Name and type iMac Firmware updates in the box.
  3. In Step 2 Language, select English-North American.
  4. In Step 3 Software Release Date, select All Available Updates.
  5. Click Search.
  6. On the Search Results page, click the Release Name that corresponds with the English-North American language.
  7. On the iMac Firmware Updates Release page, click MacBinary to download and install the update.

REFERENCES

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

268100 IntelliMouse: Macintosh Computer Hangs with IntelliMouse Explorer Installed

247586 How to Remove the IntelliPoint Software for Macintosh

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:11/28/2002
Keywords:kbHardware kbprb KB287611
©2002 Microsoft Corporation. All rights reserved.