All messages are marked unread after you start Outlook 2000 or Outlook 2002 (287609)


The information in this article applies to:

  • Microsoft Outlook 2002
  • Microsoft Outlook 2000
This article was previously published under Q287609

SYMPTOMS

When you start Outlook, you may experience the following symptom:
  • The messages in the Inbox display the correct status (read or unread).
  • Each message has a duplicate copy appear in the Inbox folder (unread).
  • All the duplicate copies disappear and all the messages become unread.

CAUSE

This behavior may occur if one of the following conditions is true:
  • The Outlook profile contains at least two services: Microsoft Exchange Service and Internet Mail Service. -or-

  • The Internet Mail Service Post Office Protocol version 3 (POP3) server is pointed to the same Exchange server as Microsoft Exchange Service.
The Internet Mail Service re-downloads all messages from the server and places them in your Inbox folder.

RESOLUTION

To resolve this behavior, delete the Internet Mail Service from the Outlook profile.

MORE INFORMATION

When you use a single Messaging Application Programming Interface (MAPI) profile, Outlook may not work correctly if your profile contains both of the following services:
  • Internet E-mail service such as Simple Mail Transfer Protocol (SMTP) or POP3. -and-

  • Microsoft Exchange Server service.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

245446 XCLN: You Cannot Use the Exchange Server and Internet E-mail Services in the Same Profile

Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprb KB287609
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