"Stop 0x0000001E" Error Message When You Mount a Volume (287524)

SYMPTOMS

When you mount a volume under high-stress conditions, your computer may stop responding (hang) and you may receive an error message that is similar to:

STOP: 0x0000001E (0xC0000005, 0x801725bc, 0x0000001, 0x0000030)
KMODE_EXCEPTION_NOT_HANDLED

Note that the values in the error message may vary.

The fault address (the value in the sample error message is 0x801725bc) is in the operating system kernel (Ntoskrnl.exe).

RESOLUTION

Hotfix information

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   15-Jun-2001  16:43  5.0.2195.3749  1,685,632  Ntkrnlmp.exe
   15-Jun-2001  16:44  5.0.2195.3749  1,685,312  Ntkrnlpa.exe
   15-Jun-2001  16:45  5.0.2195.3749  1,706,048  Ntkrpamp.exe
   15-Jun-2001  16:42  5.0.2195.3749  1,663,424  Ntoskrnl.exe

NOTE: After you apply this hotfix, your installation of Windows 2000 is updated to version 5.0.2195 Service Pack 2, RC 3.2 Build 2195. Even though the version is slightly different, Windows 2000 Service Pack 2 is still installed on your computer. The change in the version helps support professionals identify that an updated version of the Service Pack 2 kernel is installed on your computer.

MORE INFORMATION

From the Microsoft Windows 2000 Device Driver Kit (DDK):

A VPB is a structure, defined by the I/O Manager, that maps a file system's volume device object to the device or partition upon which the volume is mounted. The file system's device object is actually used to represent the volume (VPB) mounted on the actual device (physical device object). Device objects for physical disks, tapes, CD-ROMs, and RAM disks have associated VPBs.