SBS Asbrdcst.dll Initialization Error Is Caused By ARCserve 6.6 (287410)

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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To manually uninstall ARCserve Version 6.6:

1. Stop all ARCserve engines.
2. Remove the ARCserve directory.
3. Start Registry Editor (Regedt32), and then delete the following keys:
   
   HKEY_LOCAL_MACHINE/Software/ARCserve
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDBEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDiscoverySvc
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASJobEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASMsgEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASTapeEngine
4. Restart the computer, and then check Event Viewer for any ARCserve errors.

To uninstall ARCserve 6.5:

1. Run the ARCserve uninstall utility.
2. Start Registry Editor (Regedt32), and make sure the following keys have been deleted:
   
   HKEY_LOCAL_MACHINE/Software/ARCserve
   HKEY_LOCAL_MACHINE/Software/DiscoveryImplementationList
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDBEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASDiscoverySvc
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASJobEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASMsgEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/ASTapeEngine
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/cheysaq
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services Cheyenne Alert Notification Server
   
   NOTE: If the Data Migration option was installed, then delete these keys:
   
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDME
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDMP
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneDMSHEXT
   HKEY_LOCAL_MACHINE/System/CurrentControlSet/Services/CheyenneFSM
   
   
3. In the Winnt\System32 directory, turn off the Read Only attribute of the following files and then delete them:
   
   CHEYPROD.DLL
   CSTOOL.DLL
   ASBRDCST.DLL
   CHEYSAQ.EXE
   ASDSCSVC.EXE
4. Restart the computer, and then check Event Viewer for any ARCserve errors.
   

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


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