Monitor Service Stops Running, Event Log Shows Entries for Event IDs 1008, 1999, 2003, 1900, and 4097 (287264)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you log off a computer that is running Windows NT Workstation or Server 4.0 and Lotus Notes 4.5.2, the Monitor service, which is installed from the Resource Kit as part of the Data Logging service, unexpectedly stops running but produces no error message. This occurs whether you start the Monitor service manually or by using the Schedule service.

You may also encounter the following application event log entries:

Event ID: 1008
Source: Perflib
Type: Error
Description: The Open Procedure for service "notestat" in DLL "d:\notes\server\nnotes.dll" failed. Performance data for this service will not be available. Status code returned is DWORD 0.

Event ID 1999
Source: n
Type: Informational
Description: The description for Event ID ( 1999 ) in Source ( n ) could not be found. It contains the following insertion string(s): .

Event ID 2003
Source: n
Type: Error
Description: The description for Event ID ( 2003 ) in Source ( n ) could not be found. It contains the following insertion string(s): .

Event ID 1900
Source: n
Type: Information
Description: The description for Event ID ( 1900 ) in Source ( n ) could not be found. It contains the following insertion string(s): .

When you log on again, the Monitor service is no longer running, and you must manually restart it.

If Compaq Insight Agent is installed on the computer, you may also encounter the following application event log entry:

Event ID 4097 Source: DrWatson Type: Information Description: The application, exe\cpqmgmt.DBG, generated an application error The error occurred on 2/12/1998 @ 9:39:57.531 The exception generated was c0000005 at address 02267ec0 (nosymbols)

RESOLUTION

To resolve this behavior, remove Lotus Notes, delete the registry entry for the Lotus Notes Monitor Agent, and then reinstall Lotus Notes without choosing the Notes Monitor Agent installation option:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Remove Lotus Notes.
Start Registry Editor (Regedt32.exe).
Locate and click the following key in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\notestat
On the Edit menu, click Delete.
Quit Registry Editor.
Reinstall Lotus Notes. During the installation, do not click the Notes Monitor Agent installation option.

These steps also resolve the Compaq Insight Agent "Dr. Watson" error message.

If this does not resolve events 1900 and 1999, make this additional change in the registry:

Start Registry Editor (Regedt32.exe).
Locate and click the following key in the registry:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Notestat\Performance
Double-click Reg_sz to open the key.
Change the value Nnotes.dll to xxnnotes.dll, and then click OK.
Quit Registry Editor.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Lotus Development Corporation or IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z