OL2002: Error When You Import or Export Files in Outlook 2002 (287089)

SYMPTOMS

When you try to import or export files with Outlook, the following information message appears:

Microsoft Outlook cannot start the required translator. This feature is not currently installed. Would you like to install it now?

CAUSE

This behavior can occur if the necessary translator files or database converters are not available because they were not installed during Setup. Converters in Outlook 2002 are installed on demand. This applies to third-party personal information management (PIM) files, and file types that use Open Database Connectivity (ODBC).

RESOLUTION

To resolve this behavior, click Yes when you receive the information message. The Microsoft Windows Installer starts and installs the necessary converter for the file that you want to import.

If clicking Yes in the information message does not resolve the behavior, run the Microsoft Office Setup, click Add Components, and then click Run all From my Computer for Outlook.

MORE INFORMATION

Converters for the following files are available for installation with Outlook:

Act! 2.0, 3.x, 4.0
Ecco 2.0,3.0,4.0
Lotus Organizer 4.x, 5.x, 97
Netscape Messenger 4.x
Personal Address Book (PAB)
Personal Folders (.pst) File
iCalendar or vCalendar (.vcs)
Eudora 2.x, 3.x, 4.x
Microsoft Internet Mail and News 3.x
Microsoft Outlook Express 4.x, 5
Schedule+ 1.0, 7.0, and Schedule Plus Interchange Files
Text
Microsoft Access
Microsoft Excel
Microsoft Foxpro
Comma separated values (DOS & Windows)
Tab separated values (DOS & Windows)

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.