WD2002: Error Message, Word Stops Responding When You Quit Session (286899)


The information in this article applies to:

  • Microsoft Word 2002
This article was previously published under Q286899

SYMPTOMS

When you quit Word, you receive the following error message:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
To view the details of the error signature, click the link in To see what data this error report contains, click here in the error dialog box. The following error signature appears: 
AppName       AppVer          ModName       ModVer        Offset
--------------------------------------------------------------------
winword.exe   10.0.2202.11    winword.exe   10.0.2202.11  0069a0dd
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

296493 WD2002: Error Message: Microsoft Word Has Encountered a Problem and Needs to Close

CAUSE

This problem can occur if you quit Word after a dictation session in which IBM ViaVoice was running.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that results in a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to attempt to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the following articles in the Microsoft Knowledge Base:

283768 OFFXP: End User Privacy Policy in Application Error Reporting

289508 HOW TO: Read the Error Signature from Office Application Error Reporting If Program Quits Unexpectedly



The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:10/10/2006
Keywords:kbbug kbdta kbnofix kbProd2Web KB286899
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