OFFXP: Unable to Print Hidden Text on an IBM InfoPrint 20 PS Printer (286871)


The information in this article applies to:

  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
This article was previously published under Q286871

SYMPTOMS

When you print a Microsoft Office XP document to an IBM InfoPrint 20 PS printer, and you choose to print hidden text, the hidden text is not printed as expected.

CAUSE

This behavior occurs when you do the following:
  1. You install an IBM InfoPrint 20 PS printer by using the printer drivers that are included with Microsoft Windows.
  2. You create a document that contains hidden text.
  3. You choose to print hidden text with the document (in the Print dialog box, click Options, and then click to select the Hidden text check box).
This behavior occurs because of an outdated Adobe PostScript printer driver used with the IBM InfoPrint 20 PS printer.

RESOLUTION

To resolve this issue, update your IBM InfoPrint 20 PS printer to use the latest drivers. To obtain the latest printer drivers for the IBM InfoPrint 20 PS printer, please visit the following Web site:

IBM InfoPrint 20 PostScript Driver

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For information about how to contact IBM, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/25/2004
Keywords:kbbug kbgraphxlinkcritical kbpending KB286871
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