You are prompted to remove printout when you print to a duplex-capable printer in Word (286865)


The information in this article applies to:

  • Microsoft Office Word 2003
  • Microsoft Word 2002
This article was previously published under Q286865

SYMPTOMS

When you print a document to a duplex-capable printer (a printer that is able to print on both sides of a page), you receive the following message:

Please remove the printout of first side from tray and place it in the input bin. Then press OK to continue printing.

You do not expect to receive this message when you print to a duplex-capable printer.

CAUSE

This problem can occur in the following situation:
  1. You select Manual duplex in the Print dialog box.
  2. In the Printer Properties dialog box of a printer with duplex printing capability, you turn on duplex printing.

WORKAROUND

To work around this problem, clear the Manual duplex check box in the Print dialog box before you print to the duplex-capable printer. To do this, follow these steps:
  1. In Microsoft Office Word, on the File menu, click Print.
  2. In the Print dialog box, in the Name list, click the duplex printer that you want, and then click Properties.
  3. In the Printer Name Properties dialog box, click to clear the Print on Both Sides check box, and then click OK.
  4. In the Print dialog box, click to clear the Manual duplex check box.
  5. Click Properties, and then in the Printer Name Properties dialog box, click to select the Print on Both Sides check box, and then click OK twice.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:9/25/2006
Keywords:kbbug kbpending KB286865
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