RESOLUTION
Service Pack Information
This problem is corrected in Office XP Service Pack 3.To resolve this problem, obtain the latest service pack for Microsoft Office XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
307841 How to obtain the latest Office XP Service Pack
Hotfix Information
A supported fix is now available
from Microsoft, but it is only intended to correct the problem described in
this article. Only apply it to systems that are experiencing this specific
problem. This fix may receive additional testing to further ensure product
quality. Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Office XP Service Pack that contains this
fix.
To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the fix. For a complete list of Microsoft Product
Support Services phone numbers and information about support costs, visit the
following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
The global version of this fix should have the
following file attributes or later:
Date Time Size File name
-----------------------------------------
21-Feb-2003 20:57 5,681,184 Winword.msp
21-Feb-2003 21:40 6,637,612 Winwordff.msp
After the hotfix is installed, the global version of this fix will
have the file attributes (or later) that are listed in the following table. The
dates and times for these files are listed in coordinated universal time (UTC).
When you view the file information, it is converted to local time. To find the
difference between UTC and local time, use the
Time Zone tab
in the Date and Time tool in Control Panel.
Date Time Version Size File name
----------------------------------------------------
21-Feb-2003 01:20 10.0.5018.0 10,603,080 Winword.exe
This fix is a post-Office XP Service Pack 2 (SP-2) fix. To install
the fix, you must have Office XP SP-2 installed. For additional information
about Office XP SP-2, click the following article number to see the article in
the Microsoft Knowledge Base:
325671 OFFXP: Overview of the Office XP Service Pack 2
Additionally, you may have to install Windows Installer 2.0 to
install this fix. For additional information about the Windows Installer
requirement for post-Office XP SP-2 fixes, click the following article number
to see the article in the Microsoft Knowledge Base:
330537 OFFXP: Office XP Updates and Patches Released After September 2002 May Require Windows Installer 2.0