XFOR: Lotus Notes R5 Migration Reports Loss of Messages (286826)

SYMPTOMS

When you use the Exchange 2000 Migration Wizard to migrate Lotus Notes R5 users and their mail to Exchange 2000, certain mail messages in the notes mail databases may not migrate. The following event ID 12024 error message may be logged in the Application event log:

Event ID: 12024
Source: MSExchangeMig
Type: Error
Description: While migrating Lotus Notes user '%1', '%2' messages were skipped because of errors encountered during their conversion.

CAUSE

This problem can occur if the messages are encrypted in a way that the Migration Wizard does not understand. The Migration Wizard should set the "Encrypted" flag and return the message, but the Migration Wizard returns an error instead. This is because the Migration Wizard is looking for a "NewDate" field. Notes R5 puts this information in the "NewStartDate," "NewEndDate," "NewStartTime," and "NewEndTime" fields. This results in a parse error, and Exchange 2000 does not to migrate the message.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.

This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.