SMS 1.2 SP3 Inventory Agent May Corrupt Network Adapter Data in Windows 2000 WINOBJ Table (286819)


The information in this article applies to:

  • Microsoft Systems Management Server 1.2 SP3
This article was previously published under Q286819

SYMPTOMS

The Systems Management Server (SMS) 1.2 Service Pack 3 (SP3) Hardware Inventory agent version may corrupt some entries from the Microsoft Windows 2000 object table if the agent is installed and started on a Microsoft Windows 2000 Professional-based computer.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time    Size     File name     Platform
   -------------------------------------------------
   01/20/01  03:01a  863,504  Inv32cli.exe  Alpha
   01/20/01  03:01a  225,552  Invproc.dll   Alpha
   01/20/01  03:01a  879,888  Invwin32.exe  Alpha
   01/20/01  03:00a  281,504  Inv32cli.exe  Intel
   01/20/01  03:01a  110,048  Invproc.dll   Intel
   01/20/01  03:00a  293,264  Invwin32.exe  Intel
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To install the hotfix, follow these steps:
  1. Stop the SMS Executive and the SMS Inventory Agent services on the site server.
  2. Rename the Invproc.dll file in the SMS\Site.srv\X86.bin folder to Invproc.old.
  3. Copy the new Invproc.dll file to the folder that is listed in step 2.
  4. Replace the Invwin32.exe file in the SMS_root\Site.srv\Platform.bin folder on the site server with the version obtained from the hotfix.
  5. Replace the Inv32cli.exe and Invwin32.exe files in the SMS_root\Site.srv\Maincfg.box\Client.src\X86.bin folder on the site server with the versions obtained from the hotfix.
  6. Replace the Inv32cli.exe and Invwin32.exe files in the SMS_root\Site.srv\Maincfg.box\Client.src\Alpha.bin folder on the site server with the versions obtained from the hotfix.
  7. Restart the SMS Executive and SMS Inventory Agent services on the site server. Maintenance Manager propagates the changed files to the logon servers.
To update the clients, you can either run Upgrade.bat manually on each client or use the method that is described in the following Microsoft Knowledge Base article:

166771 SMS: How to Force Site-Wide Client Updates

Modification Type:MinorLast Reviewed:9/2/2005
Keywords:kbBug kbfix kbQFE KB286819
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