"Event ID 36" Error Message When You Run ASP Pages After You Install Crystal Reports 8 (286814)

We strongly recommend that all users upgrade to Microsoft Internet Information Services (IIS) version 6.0 running on Microsoft Windows Server 2003. IIS 6.0 significantly increases Web infrastructure security. For more information about IIS security-related topics, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/prodtech/IIS.mspx

SYMPTOMS

After you install Crystal Reports 8 from Seagate Corporation, you may notice that your ASP pages no longer function, in which case you receive the following error message in the system event log:

Event ID 36
Source: W3SVC
Description:The server failed to load application '/LM/W3SVC/1/ROOT'. The error was 'No such interface supported'.

CAUSE

This behavior may occur because, during the installation of Crystal Reports 8, permissions for the registry subkeys and their lower-level subkeys are modified. The permission setting for the Everyone group is changed from Special Access to Full Control. The following is an example of the affected registry subkeys:

HKEY_LOCAL_MACHINE\Software\ODBC\odbc.ini
HKEY_CLASSES_ROOT\TypeLib\{000204EF-0000-0000-C000-000000000046}\6.0\9\win32
HKEY_CLASSES_ROOT\TypeLib
HKEY_CLASSES_ROOT\Interface

For more information about this behavior, visit the following Crystal Decisions Web site:

http://support.crystaldecisions.com/kbase/c2007581.asp

RESOLUTION

To resolve this issue, download the hotfix at the following Crystal Decisions Web site:

http://support.crystaldecisions.com/communityCS/FilesAndUpdates/scr8_webregfix.exe.asp

Or, obtain a more recent copy of Crystal Reports from Seagate.

MORE INFORMATION

For information about how to contact Seagate, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.