Symantec Norton Anti-Virus 2001 Is Not Compatible with Windows XP (286601)

The information in this article applies to:

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q286601

SYMPTOMS

When trying to install the Symantec Norton Anti-Virus 2001 program, you may receive the following error message:

Norton AntiVirus 2001

Norton Antivirus 2001 has a known compatibility issue with this version of Windows. The symevent.sys driver installed by this program is incompatible with this version of Windows. For more information, contact Symantec.

When you restart your computer after you install Symantec Norton Anti-Virus 2001 and on subsequent restarts, you may receive the following error message:

NAV Auto-Protect
Unable to Start SymEvent.

CAUSE

Norton Anti-Virus 2001 is not compatible with Windows XP because it was designed to work with specific versions of the Windows operating system.

RESOLUTION

To resolve this issue, contact Symantec to inquire about the availability of an update that addresses this issue.

MORE INFORMATION

For information about how to contact Symantec, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Minor	Last Reviewed:	1/6/2005
Keywords:	kb3rdparty kberrmsg kbprb KB286601