Proxy addresses are not removed when the recipient policy is removed in Exchange Server (286302)


The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition
  • Microsoft Exchange Server 2003 Standard Edition
  • Microsoft Exchange 2000 Server
This article was previously published under Q286302

SYMPTOMS

Proxy addresses that have been added to the e-mail addresses for users in Active Directory are not removed when the recipient policy that added the proxy address is removed from the Recipient Policies container of Microsoft Exchange System Manager. Even after you apply other recipient policies from the Exchange System Manager, the proxy addresses remain in Active Directory.

This behavior affects all proxy address types, which include Microsoft Mail (MSMAIL), Simple Mail Transfer Protocol (SMTP), GroupWise (GWISE), Lotus cc:Mail (ccMAIL), Lotus Notes (NOTES), and X.400.

CAUSE

This behavior is by design.

WORKAROUND

To work around this behavior, manually remove proxy addresses that are no longer needed from Active Directory.

NOTE: The following steps assume that the recipient policy has already been removed from Exchange System Manager.

To manually remove an unwanted proxy address:
  1. Start Active Directory Users and Computers; click Start, point to Programs, point to Administrative Tools, and then click Active Directory Users and Computers.
  2. Open the configuration container that the user account is located in.
  3. Click a user name, right-click the user name, and then click Properties on the shortcut menu.
  4. In the properties, click the E-mail Addresses tab.
  5. Click the proxy address that you want to delete, and then click Remove. Click Yes when a dialog box is displayed that prompts, "Are you sure you want to remove this e-mail address?"
  6. Click OK to save the changes.
  7. Repeat these steps for each user.
NOTE: To automate this process, you can write a script to remove the proxy addresses in batch mode. This method is beyond the scope of this article.

MORE INFORMATION

For additional information about how recipient policies are applied, click the following article number to view the article in the Microsoft Knowledge Base:

240404 Exchange 2000 Server recipient policies

249299 How to configure recipient policies in Exchange 2000 Server

253770 Tasks performed by the Recipient Update Service

253838 How the Recipient Update Service applies system policies

Modification Type:MinorLast Reviewed:4/28/2005
Keywords:kbprb KB286302
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