The Indexing Service Does Not Find DBCS Characters in Word 2002 Documents (286221)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server SP1
  • Microsoft Windows 2000 Advanced Server SP2
  • Microsoft Windows 2000 Professional SP1
  • Microsoft Windows 2000 Professional SP2
  • Microsoft Windows 2000 Server SP1
  • Microsoft Windows 2000 Server SP2
This article was previously published under Q286221

SYMPTOMS

If you search for Microsoft Word 2002 documents that contain double-byte character set (DBCS) characters, the Indexing service does not return any Word documents that match your query. Therefore, you cannot find Word documents by searching for DBCS characters that are contained in your Word documents.

CAUSE

This problem is caused by a limitation in the Microsoft Office Document filter (Offfilt.dll) that is used by the Indexing service to index Microsoft Office files. The filter incorrectly indexes Word documents that contain DBCS characters.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this fix.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

DownloadDownload the Q286221 package now

Release Date: March 27, 2002

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

The English-language version of this fix should have the following file attributes or later: 
   Date          Time    Version      Size      File name
   --------------------------------------------------------
   19-Feb-2001   11:51   2001.2.1.0   217,088   Offfilt.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Document filters are components that interpret the structure of a particular type of document, such as a Word or an HTML document. Filters are used by the Indexing service to extract content and property values from files. The Indexing service merges the extracted information into catalogs of indexes for quick and efficient searches.

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Modification Type:MajorLast Reviewed:9/15/2003
Keywords:kbbug kbfix kbWin2000PreSP3Fix kbWin2000sp3fix KB286221
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