Unable to Access Certain System Settings on a Windows-Based Computer (286135)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q286135
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

You may observe the following behavior on your Windows-based computer:
  • In Control Panel, the following icons may be missing or disabled:
    1. System
    2. Display
    3. Modem
    4. Network
    5. Multimedia

      NOTE: In Control Panel, if you click Multimedia, you may receive the following message:
      CyberTrio: This function is not available in Enhanced mode. To access this function, switch to Standard mode.
  • If you right-click My Computer and click Properties, the Device Manager and Hardware Profiles tabs are missing from the dialog box.
  • If you right-click the desktop and click Properties, the Effects, Web, and Settings tabs are missing from the dialog box.

CAUSE

This behavior can occur if you have CyberTrio software installed on your Packard Bell computer. This software has three modes: Kiddos, Enhanced, and Standard. The preceding settings are disabled in Enhanced mode. In Kiddos mode, only Programs, Help, and Shutdown are listed on the Start menu.

NOTE: If your computer exhibits similar behavior, but you do not have the CyberTrio software installed, you may have one of the Control Panel tools disabled by means of TweakUI (a PowerToy) or you may have a system policy in use. If you have TweakUI installed, check those settings. If you do not have TweakUI installed, check with your system administrator regarding a policy.

RESOLUTION

To resolve this behavior, change your computer setting to Standard mode:
  1. Click Start.
  2. Click Programs.
  3. Click Packard Bell.
  4. Click CyberTrio.
  5. Click Go to Standard Mode.

MORE INFORMATION

As outlined in the CyberTrio documentation, the three modes are described as:
  • The Kiddos mode is a fun, educational, and secure Windows-based environment for young children, with easy parental controls.
  • The Enhanced mode is a fully functional, easy-to-learn mode in a Windows-based environment with built-in safeguards to help prevent accidental damage to your computer or software.
  • The Standard mode gives you full access to Windows.

If you have any questions about the CyberTrio software, contact Packard Bell technical support.

For information about how to contact Packard Bell, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The CyberTrio software is installed on the following Packard Bell computer models:
  • 8975
  • 850
  • Supreme 1700
  • Platinum 4441
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbprb KB286135
©2004 Microsoft Corporation. All rights reserved.