Installation does not complete or quits unexpectedly in Visio 2000 (286120)

RESOLUTION

Use the one of following methods to complete the installation of Visio.

Method 1: Repair - Restore to original installation state

To repair an incomplete installation, follow these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click Add/Remove Programs.
3. In the Add/Remove Programs dialog box, click Microsoft Visio, and then click Change.
4. In the Microsoft Visio Professional Maintenance Mode dialog box, click Repair - Restore to original installation state, and then click Next.
5. Follow the instructions in the Installation Wizard to complete the installation. If this does not resolve the problem, follow the steps in Method 2.

Method 2: Re-install Visio from the CD-ROM

If Microsoft Visio is not listed in the Add/Remove Programs dialog box, you can reinstall Visio from the CD-ROM. To reinstall Visio, follow these steps:

1. Temporarily quit any virus scanning software you are currently using.
2. On the Visio CD-ROM, locate the Vba6.msi file. This file is typically located in the \Install\bin\sp\VBA folder.
3. Right-click Vba6.msi, and then click Uninstall.
4. Right-click Vba6.msi, and then click Install.
5. On the Visio CD-ROM, locate the Spcore.msi file. This file is typically located in the \Install\bin\sp\Spcore folder.
6. Right-click Spcore.msi, and then click Uninstall.
7. Right-click Spcore.msi, and then click Install.
   
   Note This is a quiet installation and it runs without any prompts. Wait about 30 seconds for it to complete.
8. On the Visio CD-ROM, locate the Setup.msi file that is located in the \Install\bin\sp\Vim folder.
9. Right-click Setup.msi, and then click Install.

The Visio Installation Manager (VIM) starts the installation process. If this does not resolve the problem, follow the steps that are listed in Method 3.

Method 3: Remove Visio and then install

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. To remove Visio 2000, follow these steps:
   
   

   282234 Visio2000: How to completely remove Visio from Microsoft Windows

2. To resolve this issue, run the Microsoft Windows Installer CleanUp utility to remove the Windows Installer registry settings, and then reinstall Visio. To do this, follow these steps:
   1. Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings associated with your products installation. For additional information about how to download, install, and use the Windows Installer CleanUp utility, click the following article number to view the article in the Microsoft Knowledge Base:

      290301 Description of the Windows Installer CleanUp Utility

   2. To use the Windows CleanUp utility, follow these steps:
      1. Click Start, point to Programs, and then click Windows Installer Clean Up.
      2. Select the program that you want to remove, and then click Remove.
      3. Click OK, and then click Exit.
      Note Because the Windows Installer CleanUp utility removes Windows Installer related registry settings and not the program files, make sure that you install your program in the same folder it was originally installed in to prevent duplication of files on your hard disk.
3. This utility may make it necessary to reinstall other programs, and Microsoft advises caution. Only remove Visio or Visio solutions.
   
   The following is a combined list of all MSI (Microsoft Installer) files that Visio Standard Edition, Visio Technical Edition, Visio Professional Edition, and Visio Enterprise Edition could install onto your system. Remove Visio and the solutions that are applicable:
   
   

   Add-ons
   Advanced Network Diagramming
   Advanced Network Diagramming Help
   Advanced Network Diagramming Samples
   AutoDiscovery and Layout
   AutoDiscovery and Layout Help
   AutoDiscovery and Layout Samples
   Block Diagrams
   Block Diagrams Help
   Block Diagrams Samples
   Borders and Backgrounds
   Borders and Backgrounds Help
   Btrieve
   Building Architecture
   Building Architecture Help
   Building Architecture Samples
   Building Services
   Building Services Help
   Cad Drawing Converter
   Cad Drawing Converter Help
   CAD Drawing Converter Samples
   CAD Drawing Display
   CAD Drawing Display Samples
   Callouts and Connectors
   Callouts and Connectors Help
   Clip Art and Symbols
   Clip Art and Symbols Help
   Custom Properties Editor
   Database Design
   Database Design Help
   Database Design Samples
   Database Wizard
   Database Wizard Samples
   Developing Visio Solutions
   Developing Visio Solutions Help
   Developing Visio Solutions VNOM Sample
   Directory Services
   Directory Services Help
   Directory Services Samples
   Electrical Engineering
   Electrical Engineering Help
   Electrical Engineering Samples
   Equipment Selector
   Equipment Selector Furniture Database
   Equipment Selector Help
   Facilities Management
   Facilities Management Help
   Flowcharts
   Flowcharts Help
   Flowcharts Samples
   Fluid Power
   Fluid Power Help
   Fluid Power Samples
   Forms and Charts
   Forms and Charts Help
   Forms and Charts Samples
   Foundation technical
   Graphic Filters
   Help for Visio 2000 (HTML Help)
   Help_Technical
   Internet Diagrams
   Internet Diagrams Help
   Internet Diagrams Samples
   LPAD Driver
   Maps
   Maps Help
   Maps Samples
   Mechanical Engineering
   Mechanical Engineering Help
   Mechanical Engineering Samples
   Microsoft Repository
   Microsoft Visio 2000 (All Users)
   NDS Extensions
   Network Diagrams
   Network Diagrams Help
   Network Diagrams Samples
   Office Layout
   Office Layout Help
   Office Layout Samples
   Organization Charts
   Organization Charts Help
   Organization Charts Samples
   Page Layout Wizard
   Print ShapeSheet
   Process Engineering
   Process Engineering Help
   Process Engineering Samples
   Program Files (All Users)
   Program Files Enterprise
   Program Files Enterprise Help
   Program Files Technical
   Project Schedules
   Project Schedules Help
   Project Schedules Samples
   Property Reporting Wizard
   Release Notes Enterprise
   Sample Drawings
   Save as HTML
   Shape Explorer
   Shape Explorer Help
   SmartShape Wizard
   Software Design
   Software Design Help
   Software Design Samples
   Solutions
   Stencil Report Wizard
   UML Extensions
   Visio (All Users)
   Visio Core Files
   Visio Technical Core Files

4. Temporarily quit any virus scanning software you are currently using.
5. Insert the Visio 2000 CD into your CD-ROM drive to begin the Installation procedure.
6. Setup will require one system restart and then the Visio Install Manager (VIM) will launch.

If the Visio Install Manager does not appear after the computer restarts, finish the installation using the steps in Method 2.