Cannot Start Roxio Easy CD Creator EZCD Version 5.02 After You Upgrade to Windows XP (285974)


The information in this article applies to:

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
This article was previously published under Q285974

SYMPTOMS

When you try to start the Roxio Easy CD Creator EZCD version 5.02 after you upgrade to Windows XP, you may receive the following error message:
Creator API: Easy CD Creator Engine initialization has failed: (Could not load CDR4).
Note that this may occur after you upgrade from Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows Millennium Edition (Me), Microsoft Windows NT 4.0, or Microsoft Windows 2000.

CAUSE

This behavior can occur because after the upgrade, several .vxd files are missing from the %windir%\SYSTEM\drivers\iosubsys folder, including the Cdr4vsd.vxd file. The error message that is listed in the "Symptoms" section of this article can occurs as a result of being unable to load the .vxd file.

RESOLUTION

To work around this behavior, after you upgrade, uninstall and then reinstall Easy CD Creator 5.02a. When you install Easy CD Creator 5.02a on your Windows XP-based computer, the correct version of the driver is installed.

STATUS

This behavior is by design.

MORE INFORMATION

The Roxio Easy CD Creator, Direct CD and Take Two version 5.1 programs are the versions that are compatible version with Windows XP.

For more information, please view the following Roxio Web site:

http://www.roxio.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/18/2001
Keywords:kb3rdparty kbbug kbenv kberrmsg KB285974
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