Shared Fax Console Generates Run-Time Error Message (285813)

SYMPTOMS

When you are trying to install Shared Fax Console and Shared Fax Manager in a Microsoft BackOffice multiple-server environment by using the following command from BackOffice Help,

msiexec.exe /i disc drive:\Fax\Server\msfaxsrv.msi addlocal=AdminTools,FaxClient,Runtime

you may receive the following error message:

Warning: Internal Error 2711. Runtime.

The following application event log entry may also be generated:

Type: Error
Source: MSIInstaller
Category: None
ID: 1000
Description: Microsoft Shared Fax - Internal Error 2711: Runtime

RESOLUTION

To resolve this behavior, use the following command line to install the Shared Fax Console service from BackOffice Server 2000 CD-ROM 2:

msiexec.exe /i disc drive:\Fax\Server\msfaxsrv.msi addlocal=AdminTools,FaxClient,RunTime

The runtime parameter is case sensitive, thus make sure to type:

RunTime

MORE INFORMATION

The Shared Fax Console service is only intended to be used on BackOffice servers in a BackOffice multiple-server environment. For the console to connect to the Shared Fax Server, you need to load the .msc file by using the following command line:

mmc fxsadmin.msc /fax=computername

For the fax client use this command:

fxsclnt.exe computername

Where computername (in both cases) is the name of the computer that is running Shared Fax Server (such as Shared Fax printer).