Cannot Configure or Use the SMTP Filter If the Decimal Symbol Is Not a Period (285812)


The information in this article applies to:

  • Microsoft Internet Security and Acceleration Server 2000
  • Microsoft Small Business Server 2000
  • Microsoft BackOffice Server 2000
This article was previously published under Q285812

SYMPTOMS

On the Internet Security and Acceleration (ISA) Server computer, if the decimal symbol is configured to be anything other than a period (.), you cannot configure or use the SMTP filter.
This symbol is based on the regional settings that are configurable on the Numbers tab in the Regional Options tool in Control Panel by specifying the character for the decimal symbol.

In some languages, the decimal symbol is a comma (,) by default. For example, the decimal symbol is a comma in German, French, Spanish, and Italian.

This problem can occur when ISA Server (the U.S. version) is used on systems on which the decimal symbol is set to be anything other than a period. This can happen in a localized operating system in which the decimal is usually a period but the user changes it to some other symbol (for example, a comma).

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next ISA Server Service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date       Time       Version      Size    File name     Platform
   -----------------------------------------------------------------
   3/13/2001  4:37:12PM  3.0.1200.56  92,944  SMTPFLTR.DLL  Intel

U.S., French, German, Japanese, and Spanish versions of Microsoft BackOffice Server and Microsoft Small Business Server versions of ISA Server require this hotfix.

All other localized builds of BackOffice Server do not need this hotfix.


NOTE: As with all other hotfixes, this hotfix cannot be installed on evaluation versions.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

NOTE: If you are saving a hotfix locally, please be sure to refresh it from the Hotfix servers.

NOTE: Although the above note should prevent this, you may see that three redundant values were added to the registry. These will need to be fixed in order for IIS to work properly. For more information, please see the following article in the Microsoft Knowledge Base:

296938 Starting Internet Services Manager May Cause Error Message

Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbenv kbISAServ2000sp1fix kbprb KB285812
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