Cannot Use Users and Passwords Wizard After Installing Multilanguage Pack (285790)

SYMPTOMS

After you install Multilanguage Pack (MUI) and choose a preferred language (such as French) for menus and dialog boxes, the Users and Passwords Wizard does not create new standard users, and generates the following error message:

The user could not be added because the following error occurred: the group name cannot be found.

CAUSE

Although well-known accounts (such as the Everyone and Interactive accounts) are localized in MUI, built-in accounts may not be. For example, the Power Users local group should not be localized.

The problem occurs because the wizard does not build the security ID (SID) for the Power Users local group. Instead, the wizard uses a hard-coded string that is defined in the program file resources. The string is localized when you choose the language in MUI. When you choose the French language, modifying the "Utilisateurs avec pouvoir" local group (the French name for the Power Users group) does not work because this group does not exist. The name of the group is still "Power Users" regardless of the current language settings.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date        Time    File name
   -----------------------------------------------
   04/20/2001  12:39p  Lsasrv.dll.mui.<language>
   04/18/2001  05:46p  Netplwiz.dll.mui.<language>

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base: