Mindspring DSL Software Does Not Work After Upgrade from Windows 98 to Windows 2000 Professional (285609)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q285609

SYMPTOMS

After you upgrade your computer from Microsoft Windows 98 to Microsoft Windows 2000 Professional, you discover that the Mindspring digital subscriber line (DSL) software that worked with Windows 98 no longer functions. Reinstalling the software does not resolve the problem.

CAUSE

This behavior can occur because the Mindspring software, which uses Point-to-Point Protocol over Ethernet (PPOE), does not create a new virtual PPPOE adapter as required.

RESOLUTION

To resolve this issue, contact Mindspring for an updated version of the DSL software, which is downloadable from their Web site.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Mindspring can be reached online at:
http://help.mindspring.net
Modification Type:MinorLast Reviewed:12/21/2004
Keywords:kbprb KB285609
©2004 Microsoft Corporation. All rights reserved.