ZoneAlarm Firewall Software Prevents VPN Connection Through PPTP (285549)


The information in this article applies to:

  • Microsoft Windows 2000 Professional
This article was previously published under Q285549

SYMPTOMS

When your Microsoft Windows 2000 Professional-based computer is running the Zone Labs ZoneAlarm firewall software, you may find that you cannot establish a Virtual Private Network (VPN) connection by using the Point-to-Point Tunneling Protocol (PPTP).

RESOLUTION

To resolve this behavior, turn off ZoneAlarm, and then restart the computer. You can then use PPTP to establish the VPN connection.

STATUS

The symptom described in this article has been eliminated with version 2.6 of ZoneAlarm.

NOTE: This issue can be resolved through an upgrade to version 2.6 of ZoneAlarm.

MORE INFORMATION

For additional information, contact Zone Labs.

For information about how to contact Zone Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MajorLast Reviewed:10/21/2003
Keywords:kbprb KB285549
©2003 Microsoft Corporation. All rights reserved.