A Dell Latitude CPx H500 portable computer stops responding during a PowerPoint slide show (285439)


The information in this article applies to:

  • Microsoft PowerPoint 2002
This article was previously published under Q285439

SYMPTOMS

When viewing a Microsoft PowerPoint Slide Show presentation, you experience the following symptoms:
  • Your computer stops responding (hangs).

  • If you are using presenter tools, the Slide Show monitor shows a black screen.

  • If you press CTRL+ALT+DELETE, nothing happens.

CAUSE

This problem can occur if the following conditions are true:
  • The computer is a Dell Latitude CPx H500 (GPULAB47) laptop.
  • The computer is running the Microsoft Windows 98 operating system.

WORKAROUND

To work around this problem, run the DirectX Diagnostic Tool (Dxdiag.exe) to turn off Direct3D and DirectDraw Acceleration. To do this, follow these steps:
  1. On the Start menu, click Run.
  2. In the Open box, type dxdiag, and then click OK.
  3. Click the Display tab.
  4. To the right of DirectDraw Acceleration, click the Disabled button.
  5. To the right of Direct3D Acceleration, click the Disabled button.
  6. Click Exit.
  7. If you are prompted to restart your computer, click Yes.
You may be able to resolve this problem by contacting Dell Computer Corporation for updated drivers for your display adapter. For more information, visit the following Dell Web site:

http://support.dell.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:8/29/2006
Keywords:kbstoprespond kbtshoot kbprb kbnofix KB285439 kbAudEndUser
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