XCON: MTA Does Not Completely Start After You Receive Windows NT Error 11004 (285350)
The information in this article applies to:
- Microsoft Exchange Server 5.5 SP4
This article was previously published under Q285350 SYMPTOMS The Microsoft Exchange Message Transfer Agent (MTA) does
not start after you upgrade to Service Pack 4 (SP4). The MTA generates the
following MTA event IDs:
9321
An RPC communications error occurred. An attempt to listen over RPC has
failed. NT Error: 11004. [ BASE IL MAIN BASE 1 504] (14)
9266
A fatal system error occurred while initializing the MTA. Reboot the computer. If that does not work, contact Microsoft Technical Support. [4 BASE IL MAIN BASE 1 173] (16)
CAUSE This problem may occur with a multihomed server in which
one of the active network adapters cannot communicate over remote procedure
call (RPC) with other servers in the site. This issue may occur if RPC is not
available, or if the network adapter is attached to another local area network
(LAN). RESOLUTIONA supported fix
is now available from Microsoft, but it is only intended to correct the problem
that is described in this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive additional testing.
Therefore, if you are not severely affected by this problem, Microsoft
recommends that you wait for the next Microsoft Exchange Server 5.5 service
pack that contains this hotfix. To resolve this problem immediately,
contact Microsoft Product Support Services to obtain the fix. For a complete
list of Microsoft Product Support Services phone numbers and information about
support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The typical support costs
will apply to additional support questions and issues that do not qualify for
the specific update in question. You can also download
and apply the post-SP4 MTA fixes that are found in the following article:
283238 XADM: Exchange Server 5.5 Post-Service Pack 4 Message Transfer Agent Fixes Available
Component: MTA The English version of
this fix should have the following file attributes or later: |
| Dbserver.sch | 5.5.2654.54 | | Dcprods.cat | 5.5.2654.54 | | Emsmta.exe | 5.5.2654.54 | | Ems_rid.dll | 5.5.2654.54 | | MTacheck.exe | 5.5.2654.54 | | Infoplog.cfg | 5.5.2654.54 | | Mtamsg.dll | 5.5.2654.54 | | Mtaperf.dll | 5.5.2654.54 | | P42.tpl | 5.5.2654.54 | | P772.tpl | 5.5.2654.54 | | P2.xv2 | 5.5.2654.54 | | X400om.dll | 5.5.2654.54 |
NOTE: Because of file dependencies, this hotfix requires Microsoft
Exchange Server version 5.5 Service Pack 4.
WORKAROUND To work around this problem, make sure that all enabled
network adapters can communicate with the other servers in the site that are
using RPC. You may have to disable any network adapters that do not provide
connectivity to the servers in the Exchange Server site. STATUSMicrosoft has
confirmed that this is a problem in Microsoft Exchange Server version 5.5.
MORE INFORMATION This behavior is by design for a cluster server because the
available network adapters must be able to communicate with the other servers
in the site that are using RPC.
| Modification Type: | Minor | Last Reviewed: | 10/6/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbExchange550preSP5fix kbfix kbQFE KB285350 |
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