Cannot Find Drivers For WDM or USB Modem (285349)
The information in this article applies to:
This article was previously published under Q285349 SYMPTOMS
When you attempt to install a Windows Driver Model (WDM) or Universal Serial Bus (USB) modem, the Add New Hardware Wizard reports the following error message after searching for the best drive for your device, or after you select a driver from a specific location:
Windows was unable to locate a driver for this device.
If you do not want to install a driver now, click Next.
To search again, click Back.
CAUSE
Windows 98 does not provide support for WDM or USB modems. This functionality is included in Microsoft Windows 98 Second Edition.
RESOLUTION
To resolve this behavior, update your operating system to Windows 98 Second Edition or Microsoft Windows Millennium Edition (Me). View the following Microsoft Web site for information about product features and minimum system requirements.
STATUS
This behavior is by design.
MORE INFORMATION
This behavior may occur with the U.S. Robotics 56K Voice Pro USB modem.
REFERENCESFor additional information about "file not found" error messages when you install USB modem devices, click the article number below
to view the article in the Microsoft Knowledge Base:
239422 Files Not Found When Installing 3Com USB Modem in Windows 98
For additional information about features in Windows 98 Second Edition, click the article number below
to view the article in the Microsoft Knowledge Base:
234762 Description of Windows 98 Second Edition
| Modification Type: | Minor | Last Reviewed: | 12/17/2004 |
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| Keywords: | kb3rdparty kbDriver kbfix kbHardware kbModem kbprb KB285349 |
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