OL2000: Outlook Stops Responding When You Use the SHIFT Key to Select the 122nd Entry in an Address Book (285164)
The information in this article applies to:
This article was previously published under Q285164 SYMPTOMS If you press the SHIFT key to select recipients from your
address book, Outlook 2000 may stop responding with the following error message
when you try to select the 122nd entry in your address book:
Microsoft outlook - Application Error
---------------------------------------
Outlook.exe has generated errors
and will be closed by Windows.
You will need to restart the program.
CAUSE This problem is caused by Microsoft Outlook 2000.
When you use the SHIFT key to select the 122nd recipient, Outlook 2000
recognizes this as though you pressed the SHIFT+F10 key combination because the
SHIFT key and the 122nd entry is in the same parameter as the SHIFT+F10 key
combination. RESOLUTION To resolve this problem, obtain the latest
service pack for Microsoft Office 2000. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 276367 OFF2000: How to Obtain the Latest Office 2000 Service Pack The Japanese-language version of this fix should
have the following file attributes or later:
Date Size File name Platform
-----------------------------------------------------
31-Jan-2001 7,663,104 Outlook_admin.msp Admin Patch
31-Jan-2001 2,535,936 Outlook.msp Client Patch
After the fix is installed, the following files will have the
listed attributes or later:
Date Version File name
---------------------------------------
06-Oct-2000 1.0.3.27 Bjablr32.dll
28-Apr-2000 3.2.0.26 Bjlog32.dll
06-Oct-2000 1.0.3.27 Bjsrch32.dll
20-Jun-2000 5.5.2652.65 Cdo.dll
06-Oct-2000 9.0.0.4506 Contab32.dll
15-Jun-2000 1.0.3.27 Emablt32.dll
06-Jun-2000 5.5.3142.0 Emsabp32.dll
29-Sep-2000 5.5.3144.0 Emsmdb32.dll
06-Sep-2000 5.5.3141.0 Emsui32.dll
02-Jun-2000 9.0.0.4201 Envelope.dll
22-Nov-2000 5.5.3147.0 Exsec32.dll
06-Apr-2000 9.0.0.4005 Mimedir.dll
06-Oct-2000 5.5.3145.0 Msmapi32.dll
04-Aug-2000 5.5.3138.0 Mspst32.dll
01-Feb-2000 9.0.0.3731 Oladd.fae
01-Jun-2000 Olexchng.aw
12-Jun-2000 Olsec9.chm
01-Jun-2000 Olxchng9.chm
03-Jun-2000 5.5.3134.0 Omi9.dll
03-Jun-2000 5.5.3134.0 Omint.dll
31-May-2000 Out2ksec.mst
30-Jan-2001 8.30.3151.0 Outex.dll
02-Jun-2000 Outlhlp.aw
26-Jan-2001 9.0.0.4924 Outllib.dll
26-jan-2001 9.0.0.4924 Outllibr.dll
29-Sep-2000 9.0.4525.0 Pstprx32.dll
08-Jul-2000 9.0.0.4307 Rm.dll
02-Jun-2000 9.0.0.4201 sendto9.dll
WORKAROUND To work around this problem, insert a "dummy" recipient
container as the 122nd entry in the address book. STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
This problem was first corrected in
Microsoft Office 2000 Service Pack 3 (SP-3).
| Modification Type: | Major | Last Reviewed: | 11/6/2003 |
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| Keywords: | kberrmsg kbbug kbfix kbOffice2000preSP3fix KB285164 |
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