OL2002: Outlook May Stop Responding; Error Message Refers to Hotmail Offline Mode (284383)
The information in this article applies to:
This article was previously published under Q284383 SYMPTOMS
When you start Outlook 2002, the program may stop responding, and then the following error message may appear:
A connection to the server could not be established.
http://services.msn.com/svcs/hotmail/httpmail.asp is now in offline mode.
Details: There may be server or network problems or your timeout interval may be too short. Please search Microsoft Outlook Help for [HTTP Mail troubleshooting]
When you close the dialog box, Outlook starts.
CAUSE
This behavior can occur if your Outlook profile contains a Hotmail account and you start Outlook when the Hotmail server is slow or not responding. Though it seems that Outlook is not responding, the program is fully functional. When the Hotmail server starts responding, the Hotmail e-mail account and folder list become available.
WORKAROUND
To work around this issue, after opening Outlook, do not immediately synchronize the Hotmail folder list by clicking the list or Send/Receive, but allow the automatic synchronization request to arrive. The first instance of synchronization may be slow, but subsequent synchronizations will be timely.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Major | Last Reviewed: | 4/17/2002 |
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| Keywords: | kbbug KB284383 |
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