OL2002: Outlook Is Not Automatically the Default E-mail Client After Upgrade from Netscape E-mail Client (284367)

The information in this article applies to:

Microsoft Outlook 2002

This article was previously published under Q284367

SYMPTOMS

When you are using Netscape version 4.5 or later as your default e-mail client, and you install Outlook 2002 and then start Outlook for the first time, you may receive the following error message:

Outlook is not currently your default manager for Mail, News and contacts.

Would you like to register Outlook as the default manager?

You must click Yes in the message dialog box to make Outlook your default e-mail client.

CAUSE

This behavior can occur because, when you start Outlook 2002 for the first time, the Fixmapi.exe utility updates the system Mail Application Program Interface (MAPI) core file that Netscape uses. This file is the Mapi32.dll file that is located in the C:\Winnt\System32 folder.

The Mapi32.dll file that Outlook uses is located in the C:\Program Files\Common Files\System\Mapi\1033 folder. Because the Fixmapi.exe utility does not update this file, Netscape remains the default e-mail client.

WORKAROUND

To work around this behavior, rename the Mapi32.dll file that Netscape uses, and then reinstall Outlook 2002.

MORE INFORMATION

For system-wide upgrades from Netscape to Outlook, you can use the Custom Installation Wizard. In the wizard, add a dummy Mapi32.dll file to the installation image, and install that MAPI file to the Windows system directory.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

234370 How to Configure Outlook Settings in the Custom Installation Wizard

Modification Type:	Major	Last Reviewed:	4/17/2002
Keywords:	kbprb KB284367