Access to Send/Receive groups in Outlook 2002 does not work as expected (284312)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q284312

SYMPTOMS

When you try to gain access to Send/Receive groups, Outlook 2002 cannot open the Send/Receive group settings file. No error message appears.

One of the following behaviors may occur:
  • You cannot open the file.
  • You can open the file, but the collection data stream is corrupted and you cannot gain access to a list of the Send/Receive groups.
  • You can gain access to the Send/Receive group streams, but you cannot open a specific group to view, run, or edit it.
  • You can use a Send/Receive group, but Outlook 2002 then stops responding or shuts down.

CAUSE

This behavior can occur because a file is damaged or missing.

WORKAROUND

To work around this behavior, either recreate the Send/Receive groups and settings by renaming the .srs file, or delete the specific group and then recreate it. Note that this process destroys any previously saved Send/Receive group streams.

To recreate all the Send/Receive groups:
  1. Quit Outlook 2002.
  2. Start Windows Explorer, and locate the .srs file that matches the name of the Send/Receive group that is corrupted.
  3. Rename the .srs file by adding .old to the end of the name.
  4. Restart Outlook 2002.

    This action deletes all previous Send/Receive groups and creates a new All Accounts group when you restart Outlook.
To delete a specific Send/Receive group:
  1. In Outlook 2002, on the Tools menu, point to Send/Receive Settings, and then click Define Send/Receive Groups.
  2. Click the group name, click Remove, and then click Close.
  3. Click New, type a group name, and then click OK.
  4. Click OK, and then click Close.
  5. Restart Outlook 2002.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbcorrupt kbopenfile kbenv kbnofix kbprb KB284312
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