XCCC: POP3SRV Event ID 1023 with Multiple Services in Profile (284271)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
  • Microsoft Outlook 2000
  • Microsoft Outlook 98
  • Microsoft Outlook 97
This article was previously published under Q284271

SYMPTOMS

The Event Viewer Application log on a Microsoft Exchange 2000 server contains numerous instances of the following event:

Event ID: 1023
Event Source: POP3SVC
Event Type: Error
Event Category: Content Engine
Description:
Error 0x7d6 occurred while rendering message 0001-00000007271e for download for user dc8e2a0c-9835-4396-a5a4-c13132cb2dd5.

CAUSE

This error can be caused if Outlook clients that are connecting to the Exchange 2000 server are configured with both the Internet E-mail and Microsoft Exchange Server services in the same client profile.

With this configuration, the client downloads mail using a POP3 session. During the POP3 session, if an attempt is made to download a message that has previously been deleted from the mailbox, the Event ID 1023 is generated in the Application event log.

RESOLUTION

To resolve this issue:
  1. Start Outlook.
  2. On the Tools menu, click Services.
  3. Click Internet E-mail, and then click Remove.
  4. Save the changes.
NOTE: If a client needs Internet e-mail access, create a separate profile for this service.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbprb KB284271
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