How to replace damaged or defective Visual Studio product disks (284230)


The information in this article applies to:

  • Microsoft .NET Framework SDK 1.0
  • Microsoft .NET Framework SDK 1.1
  • Microsoft Visual Studio .NET (2002), Academic Edition
  • Microsoft Visual Studio .NET (2002), Enterprise Architect Edition
  • Microsoft Visual Studio .NET (2002), Enterprise Developer Edition
  • Microsoft Visual Studio .NET (2002), Professional Edition
  • Microsoft Visual Studio .NET (2003), Academic Edition
  • Microsoft Visual Studio .NET (2003), Enterprise Architect Edition
  • Microsoft Visual Studio .NET (2003), Enterprise Developer Edition
  • Microsoft Visual Studio .NET (2003), Professional Edition
  • Microsoft Visual Studio 2005 Professional Edition
  • Microsoft Visual Studio 2005 Standard Edition
  • Microsoft Visual C++ 2005 Express Edition
  • Microsoft Visual C# .NET (2002)
  • Microsoft Visual C# .NET (2003)
  • Microsoft Visual C# 2005
  • Microsoft Visual Basic .NET (2002)
  • Microsoft Visual Basic .NET (2003)
  • Microsoft Visual Basic 2005
  • Microsoft Visual Studio, Enterprise Edition 6.0
This article was previously published under Q284230

SUMMARY

This article describes how customers can order Microsoft product replacements and check on the status of product orders.

MORE INFORMATION

How to order replacement parts

Parts can be ordered through the Microsoft Order Desk. This may include replacement disks or manuals. You should have your original CD or disks available as proof of purchase when you call the order desk.

U.S. Customers can contact the Microsoft Order Desk at 1-800-360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.

Canadian Customers can contact the Microsoft Order Desk at 1-800-933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific time.

Replacement costs

Customers may be charged for the replacements in the following circumstances:
  • The customer lost the software.
  • The software was broken due to personal damage.
  • The software is beyond the 90-day warranty period.
The price for replacement software varies and includes costs for shipping and handling and any applicable sales tax.

MSDN subscription customers

MSDN customers who need replacement disks that are part of an MSDN subscription should call the MSDN Fulfillment Center at 1-800-759-5474.

Order status

To check on the status of an order, customers can contact the Microsoft Order Desk or can check the order status online at the following Microsoft Web site:

http://status.microsoft.upgrade.com/ics/ICSHomePage.htm

Modification Type:MinorLast Reviewed:10/4/2006
Keywords:kbvs2005applies kbvs2005swept kbhowto kbinfo kbsetup KB284230 kbAudDeveloper
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