Workgroups Missing from Network Neighborhood with Multiple Protocols Installed on Windows Me (284084)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q284084

SYMPTOMS

If you have multiple network protocols installed on a computer that is running Windows Millennium Edition (Me), you may not see any of the workgroups or computers for one of the protocols in Network Neighborhood.

CAUSE

This problem can occur because Windows Me attempts to contact the master browser for the workgroup over one protocol, instead of attempting to contact the master browser over both protocols.

Note that this problem does not occur on computers that are running versions of Windows earlier than Windows Me.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date        Time    Version    Size     File name 
   --------------------------------------------------
   01/19/2001  12:52p  4.90.3005  161,849  Vredir.vxd

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

134304 Troubleshooting Browsing with Client for Microsoft Networks

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbnetwork kbQFE KB284084
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