Windows Shortcut Keys Stop Working with Service Pack 1 (283830)

SYMPTOMS

If you configure a user account so that its logon script runs synchronously, and then install Windows 2000 Service Pack 1 (SP1), all Windows hotkeys and shortcut keys cease to work. For example, if you press the Windows logo key + E to start Microsoft Windows Explorer, Windows Explorer does not start.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time   Version        Size     File name
   -------------------------------------------------------
   5/29/2001  09:41a  5.0.2195.3649  178,960   Winlogon.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes