ENT2001: Error Type 2 Appears When You Start Entourage, Internet Explorer, or Outlook Express (283216)
The information in this article applies to:
- Microsoft Outlook Express 5.01 for Macintosh
- Microsoft Internet Explorer 5.0 for Macintosh
- Microsoft Entourage 2001 for Mac
- Microsoft Internet Explorer version 5.1 for Macintosh
- Microsoft Outlook Express 5.02 for Macintosh
This article was previously published under Q283216 SYMPTOMS
When you start Entourage 2001, Internet Explorer, or Outlook Express, the SplashScreen appears, and then the following error message appears:
The application "Microsoft Entourage" has unexpectedly quit, because an error of type 2 occurred.
You should save your work in other open applications and restart the computer.
CAUSE
This behavior may occur when the Internet Preferences file is damaged.
RESOLUTION
To resolve this issue, use the following steps to create new Internet settings. A new Internet Preference will be created when one of the products listed above is launched. WARNING: Removing the Internet Preference will remove settings available in the Internet Control Panel. Before starting the steps listed below it is strongly recommended that you verify the settings listed in the Internet Control Panel. If it is not possible to retrieve these settings, you can contact your Internet Service Provider (ISP) for this information.
- Locate the Internet Preferences file in the following path:
Hard Drive:System Folder:Preferences - Drag the Internet Preferences file to Trash.
- On the Apple menu, click Control Panels, and then click Internet.
- Re-enter the settings for all Internet connectivity options that apply. A new Internet Preferences file is created when you close the Internet Control Panel.
MORE INFORMATION
The Internet Control Panel that is provided with the Macintosh Operating System (Mac OS) stores information about the users Internet default application settings. This feature provides personal information, e-mail messages, news, and Web and proxy settings to Internet programs like Entourage.
| Modification Type: | Major | Last Reviewed: | 12/3/2003 |
|---|
| Keywords: | kbprb KB283216 |
|---|
|