XCCC: Outlook Web Access May Send a Japanese-Language Message in SJIS (283214)


The information in this article applies to:

  • Microsoft Exchange 2000 Server
This article was previously published under Q283214
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

If a user uses Microsoft Outlook Web Access (OWA) to send a message and that message is encoded with Shift-JIS (SJIS) in the Japanese-language version of Exchange 2000 Server, some recipients may not be able to be read the message.

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

The Japanese version of this fix should have the following file attributes or later:

Component: OWA

File nameVersion
Davex.dll6.0.4418.87
Exoledb.dll6.0.4418.87

After you apply this fix, you need to edit the registry.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To edit the registry:
  1. Start Registry Editor (Regedt32.exe).
  2. Locate and click the following key in the registry:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeWEB\

  3. Click Edit, and then click Add Value.
  4. For the Key Name, type OWA, leave the Class field blank, and then click OK.
  5. Locate and click the following key in the registry that was just created:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeWEB\OWA

  6. On the Edit menu, click Add Value, and then add the following registry value:

    Value name: UseAltRegionalCharset
    Data type: DWORD
    Value data: 1

  7. Quit Registry Editor.

WORKAROUND

To work around this problem, use any messaging client other than OWA.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbbug kbExchange2000preSP1fix kbfix kbQFE KB283214
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