Windows Me Hangs on Shutdown with Alcatel USB ADSL Modem (283043)
The information in this article applies to:
- Microsoft Windows Millennium Edition
This article was previously published under Q283043 SYMPTOMS
When you shut down your computer that is running Windows Millennium Edition (Me), your computer may stop responding (hang). When you start your computer, you may receive the following error message:
An exception 0E has occurred at 0028:F000F841 in VxD ---
This was called from 0028:C001D188 in VxD ndis (01) +0005AA0
CAUSE
This behavior can occur if you are using an Alcatel Speed Touch USB ADSL modem in your computer, and you are using drivers that are designed for use with Microsoft Windows 98 or Microsoft Windows 98 Second Edition.
RESOLUTION
To resolve this issue, obtain and install the Windows Me driver for the Speed Touch modem that is available from the following Alcatel Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
| Modification Type: | Minor | Last Reviewed: | 9/28/2004 |
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| Keywords: | kberrmsg kbprb KB283043 |
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