Windows 98 Cannot List Users in Windows 2000-Based Domain (283032)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
  • Microsoft Windows 95 OEM Service Release 1
  • Microsoft Windows 95 OEM Service Release 2
  • Microsoft Windows 95 OEM Service Release 2.1
  • Microsoft Windows 95 OEM Service Release 2.5
  • Microsoft Windows 95
This article was previously published under Q283032

SYMPTOMS

When you are setting up user-based security and attempting to obtain a list of users and groups from a Microsoft Windows 2000-based domain controller, any of the following symptoms may occur:
  • You may receive the following error message:
    You cannot view the list of users at this time. Please try again later.
  • The list of users and groups may be displayed, but it may be incomplete.

CAUSE

This behavior occurs because the Windows 2000-based server returns incomplete information about the number of user and group accounts.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date      Time     Version       Size    File name   Operating system
   ---------------------------------------------------------------------
   01/19/01  01:04pm  4.10.00.1999  74,240  Msab32.dll  Windows 98
   01/19/01  11:28am  4.10.00.2223  74,240  Msab32.dll  Windows 98 Second Edition
   02/15/01  01:52pm   4.0.0.951    61,952  Msab32.dll  Windows 95 
                                                        Windows 95 OEM SR 1, 2, 2.1, 2.5

STATUS

Microsoft has confirmed that this is a problem in Windows 98 and Windows 98 Second Edition.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

For additional information about Windows 95 hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

161020 Implementing Windows 95 Updates

You can work around the first symptom that is described in this article by using the fix that is described in the following article in the Microsoft Knowledge Base:

268896 Windows 95/Windows 98 Cannot List Users in Windows 2000 Domain

To resolve the second symptom, you must use the fix that is described in this article.

The code assumes that the user and group counts that are returned by the server are accurate. Because Windows 2000 returns only approximate counts, the code has been modified not to make this assumption.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kbfix kbprb kbQFE kbWin2000PreSP3Fix KB283032
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