WD2002: Label Address Is Printed with Formatting Different from Template Format (283021)

For a Microsoft Word 97 version of this article, see 256231.
For a Microsoft Word 2000 version of this article, see 256232.

SYMPTOMS

After you create a new document from your custom label template, when you print labels by using the Envelopes and Labels command (on the Tools menu, point to Letters and Mailings, and then click Envelopes and Labels), the label address may be printed with different formatting from what you specified in your label template.

CAUSE

Word displays the text in the Address box on the Label tab by using the Word default font. If you click Print, the label is printed using the Normal style in the Normal.dot template. If you click New Document, Word opens a new document based on the Normal.dot template, and the labels are formatted with the Normal style of the Normal.dot template.

If you paste formatted text onto the Label tab, the formatted text appears with the default font in Word, and it is printed with the formatting for the Normal style of your Normal.dot template.

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Add Labels to New Document

On the Labels tab of the Envelopes and Labels dialog box, click New Document to add the labels to a new document. Then format the labels as you want, and print the labels.

Method 2: Format the Text in the Address Box

Select the text in the Address box on the Labels tab, and then right-click the selected text. Click either Font or Paragraph on the shortcut menu, and modify the text to the correct format that you want. On the File menu, click Print to print your labels.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Microsoft Word makes extensive use of a new technology called Rich Text Edit (RTE) dialog boxes. RTE dialog boxes allow you to select multiple formatting options and to see the results of the formatting in the dialog box. RTE dialog boxes also allow the use of shortcut keys and menus to change the format of the text in the dialog boxes.