WD2002: Comment ToolTip Missing, Cannot Delete Comment (282563)

SYMPTOMS

After you insert a comment in your Word document and rest the mouse pointer on the place where you inserted the comment, the ToolTip (containing the name of the commenter and the date and time the comment was inserted) does not appear. When you right-click the place where the comment was inserted, you cannot delete the comment.

CAUSE

When you insert a comment in a Word document, Word displays the comment in a balloon.

IMPORTANT NOTE: Balloons are displayed only in print layout view, web layout view, and print preview.

For additional information about comments, click the article number below to view the article in the Microsoft Knowledge Base:

286169 WD2002: Frequently Asked Questions About Comments

WORKAROUND

To work around this behavior of Microsoft Word, use any of the following methods.

Method 1: Rest the Mouse Pointer on the Comment Balloon

To view the name of the commenter and the date and time when the comment was inserted, rest your mouse pointer on the comment balloon.

To delete a comment, right-click the comment balloon, and then click Delete Comment on the shortcut menu that appears.

Method 2: Open the Reviewing Pane

To view the name of the commenter and the data and time when the comment was inserted, open the Reviewing Pane.

To delete a comment, click into the comment in the Reviewing Pane, and then right-click the comment. On the shortcut menu that appears, click Delete Comment.

NOTE: To open the Reviewing Pane, click Reviewing Pane on the Reviewing toolbar. If the Reviewing toolbar is not displayed, point to Toolbars on the View menu, and then click Reviewing.

Method 3: Select Text When You Insert a Comment

Select text before you insert your comment. After you insert your comment, large red braces appear, surrounding the selected text.

To view the comment ToolTip that contains the name of the commenter and the date and time when the comment was inserted, rest your mouse pointer between the large red braces.

To delete a comment, right-click the text between the large red braces, and then click Delete Comment on the shortcut menu that appears.