XCON: MTA Stops Unexpectedly in CheckRecipInfo() Because a "DDA:" String Is Embedded in Distinguished Name (282275)
The information in this article applies to:
- Microsoft Exchange Server 5.5 SP4
This article was previously published under Q282275 SYMPTOMS
The Exchange Server version 5.5 Service Pack 4 (SP4) message transfer agent (MTA) may stop unexpectedly with a call stack that is similar to the following:
FramePtr RetAddr Param1 Param2 Param3 Function Name
0431f430 004b4ece 01e78f00 00000000 00000007 EMSMTA!CheckRecipInfo+0x7b
0431f474 00423d92 00000002 00000007 01eefce8 EMSMTA!TrackRecipInfo+0x103
0431ff24 00451bad 00000013 00000007 006955a8 EMSMTA!obpechve+0x48f
0431ff44 0043e89c 00000013 00000000 0431ff8c EMSMTA!otpirtcf+0x92
0431ff54 004a4cb4 00000013 00000024 000002f8 EMSMTA!otpixfok+0x66
0431ff8c 0046da1e 00000024 00000115 00000013 0x004a4cb4
0431ffb8 77f04ee8 00000013 00000024 00000115 EMSMTA!sbpiwbep+0x58
0431ffec 00000000 00000000 00000000 00000000 KERNEL32!BaseThreadStart+0x51
When the MTA stops, it logs an error message that is similar to the following:
Event ID: 9405
An unexpected error has occurred which may cause the MTA to terminate. Error: Access violation (0xc0000005) at Address 0x4b5e39 reading from 0x0. [BASE XFER-IN 20] (16)
CAUSE
This problem can occur if an Exchange Server 5.5 SP4 MTA on which message tracking is enabled attempts to process a message with a distinguished name that contains the following string:
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server 5.5 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Component: MTA
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| Dbserver.sch | N/A | | Dcprods.cat | N/A | | Emsmta.exe | 5.5.2654.39 | | Ems_rid.dll | 5.5.2654.39 | | Infoplog.cfg | N/A | | Mtacheck.exe | 5.5.2654.39 | | Mtamsg.dll | 5.5.2654.39 | | Mtaperf.dll | 5.5.2654.39 | | P42.tpl | N/A | | P772.tpl | N/A | | P2.xv2 | N/A | | X400om.dll | 5.5.2654.39 |
WORKAROUND
To work around this problem, turn off message tracking to continue to process mail effectively.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 4.
| Modification Type: | Minor | Last Reviewed: | 10/6/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbExchange550preSP5fix kbfix kbQFE KB282275 |
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