SYMPTOMS
A Windows NT Server 4.0-based computer that is a Terminal Server may stop responding (crash) and display the following error message on a blue screen in Win32k.sys:
STOP 0x0000001E (0xc0000005, 0xa30818d4, 0x00000000, 0x00000004)
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows NT Server 4.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
------------------------------------------------------------
3/27/2001 12:20 P.M. 170,256 Gdi32.dll Intel
7/11/2000 2:10 P.M. 47,456 User.exe Intel
7/11/2000 5:44 P.M. 331,536 User32.dll Intel
4/12/2001 10:35 A.M. 1,279,824 Win32k.sys Intel
3/1/2001 6:19 P.M. 195,856 Winsrv.dll Intel