SYMPTOMS
When you try to print from a Terminal Server-based client by using a user mode printer driver (Umpd.dll), the Windows NT Server version 4.0, Terminal Server Edition-based server may generate a the following error message on a blue screen:
STOP 0x0000001E (0xc0000005, 0xa3012bb4, 0x00000000, 0x00000004)
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
------------------------------------------------------------
07/11/2000 05:45p 170,256 Gdi32.dll Intel
07/11/2000 05:44p 331,536 User32.dll Intel
11/21/2000 08:47p 1,279,824 Win32k.sys Intel
03/01/2001 06:19p 195,856 Winsrv.dll Intel