Epson Printer May Be Unable to Print with the Epson "Print Preview" Option Enabled (282120)

SYMPTOMS

When you attempt to print to an Epson printer, the print document displays "Printing" in the Print Management window, and continues to display this until you cancel the print job; however, nothing prints.

RESOLUTION

To resolve this problem, you can disable the Printer Preview option:

In Control Panel, double-click Printers and Faxes.
Right-click the Epson printer, and then click Properties.
On the General tab, click Printing Preferences.
On the Main tab, click to clear Print Preview.

-OR-

If one is available, download an updated print driver for Windows XP from either of the following two Epson Web sites:

http://support.Epson.com/filelibrary.html

http://www.Epson.com

MORE INFORMATION

The Print Preview option is a third-party feature that is available in some Epson print drivers. This option is not related to the print preview options that are included in many programs. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.